Shipping policy

Shipping Policy

Last Updated: July 30, 2026

Thank you for shopping with ApotheCharity. We carefully prepare and package every order before it begins its journey to you.

Shipping Days

ApotheCharity ships orders Monday through Friday, excluding federal holidays and other days when shipping carriers are closed.

Orders are not typically shipped on Saturdays, Sundays, or carrier-observed holidays.

Please keep this in mind when estimating when your order will leave our shop.

Order Processing

Orders are processed and prepared for shipment as quickly as possible.

Processing time may vary depending on order volume, product availability, holidays, promotions, or whether an item is handmade or made to order.

Any estimated processing or production time listed on a product page should be considered in addition to carrier transit time.

Shipping and Delivery Estimates

Estimated delivery dates and transit times are provided as a convenience and are not guaranteed unless specifically stated otherwise.

Once your package has been accepted by the shipping carrier, delivery times may be affected by circumstances outside our control, including:

- Carrier delays

- Severe weather

- Holidays

- High shipping volumes

- Transportation disruptions

- Incorrect or incomplete addresses

We will comply with all applicable laws regarding shipping delays and order fulfillment.

Tracking Information

When tracking is available, tracking information will be provided after your order has shipped.

Please allow time for the shipping carrier to scan your package and update tracking information after receiving your shipment.

Tracking updates are controlled by the carrier and may occasionally be delayed.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you notice an error in your address, contact ApotheCharity as soon as possible. We will do our best to correct the address before shipment, but we cannot guarantee that changes can be made once an order has been processed or transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by law.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

- Check around your delivery location

- Check with other members of your household

- Check with neighbors when appropriate

- Contact the shipping carrier for additional delivery information

If you still cannot locate your package, please contact ApotheCharity and we will assist you where possible.

A carrier marking a package as delivered does not automatically prevent us from reviewing the situation with you.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact ApotheCharity as soon as possible.

For damaged shipments, we may request photographs of the package, shipping materials, and damaged items so we can document the issue and determine the appropriate next steps.

Lost-package claims may require us to work with the applicable shipping carrier before a resolution can be issued.

Handmade and Made-to-Order Items

Certain ApotheCharity products may be handmade, customized, or made to order.

These items may require additional production time before they are ready to ship.

When applicable, estimated production or processing information will be included in the product listing.

Multiple Shipments

In some cases, items from the same order may ship separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Shipping Charges

Applicable shipping costs, if any, will be displayed during checkout before your order is submitted.

Shipping rates and promotions may change from time to time.

Delays Outside Our Control

While we do everything reasonably possible to ensure orders are shipped promptly, ApotheCharity is not responsible for carrier delays or other delivery disruptions outside our reasonable control.

Nothing in this Shipping Policy limits any rights or remedies you may have under applicable consumer protection laws.

Questions About Your Shipment

If you have questions or concerns about an order or shipment, please contact ApotheCharity using the contact information available on ApotheCharity.com.